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September 14, 2018

Time Management Tips, Client Service Myths & More

Depending on your agency’s size, you could be busy servicing five clients, fifteen clients, or fifty clients. In any case, the key to effectiveness lies in your internal processes. You need to be careful about how you manage time, streamline communications, and handle any client service myths.

Side angle view of an open Macbook with a blank white screen sitting next to an open notebook on a desk

Here, you’ll find five articles related to the delicate art of maintaining peak client satisfaction. You’ll see some commentary from our own very own client service experts next to each. Check ’em all out for some helpful tips and guidance that will surely come in handy!

1. 9 Proven Strategies to Get More Clients for Your Agency
“Acquiring clients is one of the biggest challenges for any agency, no matter the industry. However, it definitely seems like the most successful agencies are able to create strategies at scale, and the nine strategies outlined here serve as a pretty solid starting point for doing just that.”
-Travis Triplett, Director of Accounts

2. 10 Relationship-Building Hacks To Improve The Client-Agency Dynamic
“Success depends on how well you connect with your clients and deliver what they need. This article features 10 tips from Forbes Agency Council members for accomplishing that. All in all, very insightful and diverse advice for overcoming our most common challenges.”
-Kirsten Weinsheimer, Client Coordinator

3. Narrowcasting: How to Build Relationships that Last
“Building trust takes time. Unfortunately, that can be a problem in industries where results are expected as soon as possible. This explains how narrowcasting can help us approach those expectations by appealing to smaller, but hopefully, more receptive audiences, while also becoming more focused with our targeting.”
-Travis Triplett, Director of Accounts

4. 101 Time Management Tips to Boost Productivity Every Day
“The key to long-term success in client services sounds simple enough: just manage your time effectively! Of course, saying that is easier than actually doing it. But over time, you pick up on new techniques that help you make the most of your hours. Here are 101 other techniques that can help out.”
-Kirsten Weinsheimer, Client Coordinator

5. Three Client Service Myths Derailing Your Business
“These popular but misguided ideas threaten to derail many client/agency relationships, and they also add unnecessary stress for all parties involved. Make sure you’re ready to spot them before they become a problem for your business, your client, or your mental wellbeing.”
-Travis Triplett, Director of Accounts